Terms & Conditions
These terms govern your purchases from, and your use of, the www.tidlos.eu website. It forms a contract between you and HDM TIDLÖS AB, Swedish company registration number 559191-7157, Lodvägen 9, 981 91, Jukkasjärvi, Sweden (hereinafter "Tidlös"). By accessing this website and by purchasing from this online store, we assume you accept these terms and conditions in full. If you do not agree with all terms and conditions stated on this page, do not continue to use this website (www.tidlos.eu).
Tidlös will send an electronic invoice to your email address once your order is received, as a confirmation of your purchase. Please make sure that you enter the correct email address when placing your order. Save this email if you need to contact customer services in the future. This order confirmation (receipt) will also serve as a guarantee of proof of purchase.
- Pay now
- Pay later
- Finance with Klarna is currently available for the following countries
Sweden, United Kingdom, Denmark, Belgium, Germany, Austria, Australia, Finland, Netherlands and the United States. Read more on https://www.klarna.com/international/
Klarna was founded in 2005 in Stockholm, Sweden with the aim of making it easier for people to shop online. In the last 15 years, technology has evolved, excited and transformed the world around us, yet our mission remains as relevant as ever, to make paying as simple, safe and above all, smooth as possible.Klarna is now one of Europe’s largest banks and is providing payment solutions for 90 million consumers across more than 200,000 merchants in 17 countries. Klarna offers direct payments, pay after delivery options and installment plans in a smooth one-click purchase experience that lets consumers pay when and how they prefer to.
Please enter Promo Codes during the checkout process. Promo Codes will not be honoured after the purchase. Promo Codes can only be used during the checkout to be valid.
For EU residents, all prices, shown on www.tidlos.eu, include VAT, following the applicable legislation.
For non-EU residents, all prices, shown on www.tidlos.eu, are VAT-free.
Orders shipped to a delivery address outside the EU may be subject to import duties and taxes collected when the shipment reaches your delivery address. You will be responsible for the payment of such import duties and taxes. Please note that TIDLÖS has no control over these charges since they differ for all countries; TIDLÖS cannot predict their amount. TIDLÖS advises you to contact your local customs office for further information before ordering from www.tidlos.eu.
It is not permitted to order in another person's name without the person's consent. Tidlös will report to the authorities each time this happens. Tidlös holds the right to change prices. If a price is incorrect, this may lead Tidlös to cancel the purchase and refund any amount paid. Tidlös can perform this at any time.
Within 14 days of receiving the order, customers have the right to return the order. You have the right to cancel your purchase and return delivered goods by contacting Tidlös customers service by email or using the contact form on https://tidlos.eu/pages/contact-us 14 days from receiving the products, provided that the products are unpacked and in the same condition as when you received them. Do not send goods to us before you have been in contact with customer care. The Customer is responsible for the risk of transporting the returned products to Tidlös.
Tidlös is not responsible for the refund of the shipping cost.
When receiving your return, our warehouse checks the condition of the goods, and once they are cleared, we pay back your funds. Please note that it can take up to 6 working days for the payment to show on your account (how long depends on your card issuer). If an item is damaged during transport, Tidlös should be contacted within 4 days.
Tidlös has the right to adjust prices, add additional cost change product assortment and related information without notice. The purpose of product images and information texts made available by Tidlös is to reflect the products as much as possible for you as a customer. We always try to ensure that all content on this website is accurate, although errors may occur. Tidlös cannot guarantee that all product images accurately reflect the authentic appearance of the products, we kindly ask you yo understand that all product images should be seen as illustrations on not actual pictures. The product images may differ depending on various things like colour settings on your computer or depending on the screen they are displayed on.
DELIVERY AND CANCELLATIONS
Tidlös ships products worldwide. All deliveries are made in cooperation with freight services and their partners. You have the right to cancel purchases, and return delivered goods by contacting Tidlös customer service using the contact form on Tidlös website (/contact-us) within 14 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the Customer is responsible for the risk of transporting the returned products to Tidlös.
In case, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fullfil the order, it is your responsibility as a customer to cancel the order. In cases where the order already has been dispatched, the Customer is required to accept this and receive the order. Your cancellation is not valid until the Customer has confirmed with Tidlös either by email or telephone. If a product has been discontinued, Tidlös has the right to cancel the purchase and refund the paid amount to the Customer. Tidlös will notify the Customer of a replacement or equivalent products if available.
It is essential that you, as a customer carefully check your goods/products when you receive your shipment to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 4 days from receiving the product. Any complaints shall be made to our customer services through our contact form on the contact page(/contact-us). Please supply the order number and the reason for complaint, and we will get back to you shortly. Same applies for returns. Defective products returned to Tidlös should be treated as if they were faultless. It is in all types of returns significant that the product is always packaged in such a way that it cannot be damaged or get lost during transit. Tidlös has the right to replace defective goods with goods of the same model. If the item has been discontinued, the Customer will receive a full refund. In the case that a returned product has no errors or faults, Tidlös will send the product back to the Customer.
Tidlös's responsibility for errors in connection to delivery is limited to existing conditions of sale. Tidlös bears no direct or indirect liability, for example, but not limited to, delivery delays, data loss, downtime, additional work or other economic harm in any way.
Tidlös shall be exempt from liability for damages, and other penalties in the performance of this agreement for the period that such failure or delay is(a) beyond the reasonable control of Tidlös, (b) including market effects, government interruption, new or amended legislation, lack of state, state of war, flood, fire, labour disturbance/interruption, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as copyright and trademarks, on www.tidlos.eu and in the material published on it are owned by Tidlös or its licensors or subsidiaries. Any reproduction, duplication, distribution, and other unauthorized copying or use of images, photos, videos, or any other materials contained herein is expressly prohibited. Tidlös will aggressively protect its intellectual property rights.
www.tidlos.eu may include user-generated content and social media applications and social media hashtags. Tidlös does not claim any ownership in rights in such content (images, photos, videos, hashtags etc.) Tidlös takes no legal responsibility for it. Any suspicion of copyright violations and suspected use is to be reported to our customer service.
RETENTION OF TITLE
All products remain in Tidlös property until full payment is made.
GOVERNING LAW AND JURISDICTION
Swedish law governs these terms and your use of the www.tidlos.eu website. Any suit, action or proceeding is seeking to enforce any provision of, or based on any matter arising out of or in connection with, this agreement or the transactions contemplated as a result of this will be brought up in Swedish court. Tidlös will report all frauds and fraud attempts to the Swedish authorities. Tidlös reserves the right to cancel the purchase if any suspicion of fraud is raised. Tidlös reserves the right to terminate your account and/or your use of the www.tidlos.eu website if you do not follow these terms.
Every time you order a product from Tidlös, the general conditions in force at that time will apply to the contract between you and Tidlös. Please note that Tidlös can update or rewrite these terms at any time and we advise you to read these before any purchase.